Last Updated 22/11/2024
Frequently Asked Questions
Why DTF?
1. Setup Time: (Direct To Film) DTF requires less setup time compared to traditional methods like screen printing. There are no screens to create or set up, which mean Faster turnaround time! 2. No Setup Fees: Unlike screen printing that involves costs for creating screens, DTF does not incur setup fees. This makes it more cost-effective for smaller runs or customized orders. 3.*Embedded into Fabric: DTF prints are embedded into the fabric of the clothing during the heat transfer process. This embedding creates a more durable logo or design that is resistant to fading and peeling, enhancing the longevity of the garment. These benefits make DTF a practical choice for businesses and customers looking for efficient, cost-effective solutions with durable and high-quality results.
Can I Return Custom Designed Clothing?
Returns Policy At TradieLifeCo Custom Clothing, we take pride in crafting high-quality, custom-made products tailored specifically to your needs. Due to the personalized nature of our work, we do not accept returns or offer refunds for change-of-mind. However, we are committed to ensuring you are satisfied with the quality and accuracy of your order. Our Promise to You We guarantee that all products will: Match the description and specifications provided and approved during the design process. Be free from defects in materials or craftsmanship under normal use conditions. If your order does not meet these standards, we will provide a resolution as outlined below. Faulty or Incorrect Items If an item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law. Please notify us within 14 days of receiving your order. To process your claim, we require: Proof of purchase (e.g., receipt or invoice). Photographic evidence of the fault or issue. Once your claim is reviewed and approved, we will arrange for the appropriate resolution, which may include: Repairing the product. Replacing the product. Issuing a refund if repair or replacement is not feasible. Exclusions Returns or refunds for change-of-mind are not accepted for custom-made orders. Damage caused by failure to follow the care instructions provided is not covered. How to Submit a Claim To lodge a return or warranty claim, please email us at [insert email address] with the subject line “Returns Request – Order [Order Number]”. Include your name, contact details, and a brief explanation of the issue along with the required proof. Contact Us For questions or assistance, contact our team at: Email: Tradielifeco@gmail.com Phone: 0411792238 We appreciate your understanding of the unique nature of custom clothing and your trust in us to deliver the best products possible!
Wash and Care for Custom Clothing?
1. Cold wash - Inside out 2. No using a Dryer! this will peel your prints 3. Do not Iron 4. Hang out of direct sunlight. This will ensure no colour fading of the prints or shirts.
Logo File Requirements?
1. Logos are best in a Vector file so that we can resize your logo to fit your shirt size. we also accept PNG, PSD ( photoshop), AI ( Adobe Illustrator) and PDF format. 2. Ensure it is 300DPI so that your image doesnt become pixelated. 3. No screenshots of Logos this makes for a terrible print and we will refuse your artwork. 4. No copyright material! You must have licencing for any buisiness or brand in which you send to us. Proof of licencing may be requested at the discretion of Tradielifeco. These are also outlined in our Terms and Conditions of our Prints. Payment and your digital Mockup you agree to these Terms and Conditions.
Can You Design My Logo?
Unfortunately we don't design, We recommend looking at someone Local to design your logos or another Platform service like Fiver, freelancer etc etc
Do you offer Womens and Children sizes?
We most Certainly do! Whilst we are eagar to provide these options on our website it is a wroking progress. Any Requests ask in Chat or email Tradielifeco@gmail.com
Our Privacy Policy- 2024
Privacy Policy At Tradielifeco Custom Clothing Prints, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we handle the use of merchandise for promotional purposes and the safeguarding of your personal data, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 1. Use of Merchandise for Advertising By placing an order with Tradielifeco Custom Clothing Prints, you acknowledge and agree that the custom merchandise we create may be used in promotional materials, including but not limited to: Social media posts Website galleries Marketing campaigns No personal information (such as names, addresses, or phone numbers) will be disclosed without prior consent, except where this information is visibly part of the design you approve (e.g., a phone number printed on a shirt). If you do not wish for your merchandise to be used in advertising, you can opt out by notifying us in writing before production begins. 2. Collection and Use of Personal Information We collect personal information, including but not limited to, your name, address, and contact details for the following purposes: Processing and fulfilling your orders Providing customer support Delivering goods and services We may share your personal information with trusted third-party providers (e.g., payment processors, delivery services) strictly for these purposes. All third parties are required to comply with applicable privacy laws. 3. Data Retention We retain your personal information only for as long as necessary to fulfill your order, provide customer service, and comply with legal obligations. Once this period ends, your information will be securely deleted or anonymized. 4. Data Security We implement reasonable safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems are regularly monitored and updated to ensure the security of your data. 5. Cross-Border Data Disclosure Some personal information may be stored or processed overseas (e.g., cloud-based platforms). We ensure that any cross-border data handling complies with the Privacy Act 1988 and the Australian Privacy Principles. 6. Your Rights and Consent By using our services and placing an order, you agree to this privacy policy. You may: Opt out of advertising involving your merchandise by contacting us before production begins. Request access to or correction of your personal information. 7. Complaints Process If you believe we have breached this privacy policy or the Australian Privacy Principles, please contact us: Email: Tradielifeco@gmail.com Phone: 0411792238 We will acknowledge your complaint and aim to resolve it within 14 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 8. Changes to This Policy We reserve the right to amend this privacy policy from time to time. Any updates will be reflected on our website. We encourage customers to review this policy periodically.
Gift Cards
Tradielifeco Gift Card Policy 1. Expiry Period All Tradielifeco gift cards have a minimum expiry period of three years from the date of purchase, in compliance with Australian Consumer Law. The expiry date will be clearly indicated on the gift card itself. After this date, the card will no longer be redeemable. 2. Fees Tradielifeco gift cards are free from any additional fees once purchased. The full value of the card will be available for use without deductions. 3. Usage Gift cards can be redeemed for products on the Tradielifeco website (www.tradielifeco.com.au). They cannot be exchanged for cash, resold, or transferred to another person once issued. Gift cards may be used multiple times until the balance is zero. Any remaining balance can be checked on our website or by contacting customer support. 4. Lost or Stolen Cards Gift cards are treated as cash. Tradielifeco is not responsible for lost or stolen cards and will not replace or refund the balance in these cases. Please keep your gift card secure. 5. Refunds Gift cards cannot be returned or refunded after purchase. By purchasing, you agree to our terms and confirm the correct amount and recipient details. 6. Policy Updates Tradielifeco reserves the right to amend this policy in accordance with Australian Consumer Law. Any updates will be posted on our website. For further inquiries, please contact us at Tradielifeco@gmail.com or visit our website.
Tradielifeco Custom Clothing Prints Shipping Policy
Shipping Policy Thank you for choosing TradieLifeCo Custom Clothing Prints! This Shipping Policy explains the procedures and guidelines we follow to ensure your order is delivered safely and efficiently. Shipping Carrier We primarily use Australia Post for shipping but may occasionally partner with other reliable third-party carriers. Shipping Times Delivery times are determined by the shipping carrier and may vary depending on your location and other factors. While we process and dispatch orders promptly, we cannot control delays caused by: Weather conditions Public holidays Unforeseen carrier issues Estimated delivery times will be provided during checkout, but these are subject to change. Damage Liability We take every precaution to ensure your order is securely packaged. However, we are not liable for damages caused during transit by third-party carriers. For additional peace of mind, we recommend purchasing postage insurance. If insured items are damaged in transit, we will reprint and resend them at no extra cost upon claim approval. Postage Insurance For added protection, you may choose to include postage insurance at checkout. This coverage helps safeguard against loss or damage during shipping. Shipping Addresses Please ensure your shipping information is accurate and complete. TradieLifeCo Custom Clothing Prints is not responsible for: Delays or delivery failures due to incorrect or incomplete shipping addresses. Additional costs incurred for reshipping to a corrected address. Tracking Information Once your order is shipped, you will receive tracking details via email to monitor its progress through the carrier’s system. Shipping Areas We currently ship within Australia only. International Orders At this time, we do not offer international shipping. Policy Changes We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed. Contact Us If you have any questions or concerns regarding your shipment, feel free to contact us: Email: Tradielifeco@gmail.com Phone: 0411 792 238 By placing an order with TradieLifeCo Custom Clothing Prints, you agree to this Shipping Policy. Thank you for your trust and support—we’re excited to serve you!